FAQ and Policies

Group and private walks

We cater all our services to each dog depending on their personalities and energy levels. We suggest trying our group walks for proper socialization, however occasionally group walks might not be available (i.e: on higher floor walk ups, building regulations, specific time frames, aggressive behavior, senior dogs or small puppies, and on days when group buddies don’t need walks). In that case, we will be providing private walks, and private walk fees apply.

Care instructions

Before we begin, please include all information and detailed instructions in the application. If you want to add or change any information, we require all corrections/updates to be emailed to info@nytails.com. We we are not responsible for misinterpreted verbal requests, or handwritten and chat notes lacking details. Please allow a 2-hour time frame for the walk to start (1-hour time frame for crated puppies under 1 year old)

The duration of walks and visits

Our walkers will start the timer when they arrive in your building, and will stop it when they are saying good-bye to your pup at your home.

Keys

We can borrow the key from a doorman for a duration of a walk and return it back when the walk is completed. For non-doorman buildings: we require two copies of your keys. Your walker will have one set and we will keep the other at our office in case your walker is ill and can’t come to work, or if you request evening/weekend walks. Without 2nd set we cant guarantee a walk if your regular walker is unavailable.

Our online platform

Please note we use dotimely.com for all scheduling and invoices. We will create your profile and set up your original schedule before we start walking your pooch. We ask that you make any changes through the dotimely.com website or DT phone app. You can also reach us via email info@nytails.com or call us at 212-706-9560 during our office hours. We don’t accept any schedule adjustments or cancelations through Groupme chat, and need 12 work hours to cancel or approve the appointments received by the email.

Our office hours

Mon – Fri
8am – 5:30pm
*We take care of the pups 24/7/365 with the prior scheduled appointments. For last minute and outside of office hours requests please use dotimely.com or the DT phone app, and then send us a message on Groupme, we will try our best to accommodate your requests outside of the office hours.

To give you more peace of mind

NY Tails is fully bonded and insured. Also, ask us about referral program and ways for you to get walks cheaper.

Multiple dog household

Extra $5-$7 per walk; 25% off for daycare, and 50% off for overnights for each additional pup.

Extra fees

Services
$3 per walk if you schedule less than four walks a week or less than 16 walks per month ($2 per walk for 15 min walks)
$5 per walk starting before 9am or after 6pm, and for weekend or federal holiday walks
$10 for walks starting before 9am or after 6pm that also fall on a federal holiday or weekend
$10 for overnights/boarding and $5 for daycare during federal holidays or holiday weekends
$3 for dogs with special needs, extra large size (80lb+), or aggressive behavior
$3 when pick up and drop off places are different, and for 4th floor (3 flights up) or higher walk up buildings

Late cancellation

1) Canceling by dotimely.com website to the app: $8 for any services cancelled after 10pm the night before;  Full price of a walk will apply for any cancellations made within 2 hours of the scheduled time frame; $8 for day care no shows or cancellations after 7am on the same day. All same day cancelations and requests must must be submitted through Dotimely.com
2) Canceling by emailing info@nytails.com: Please make sure to allow at least 12 work hours between your cancelation email and scheduled walk that you want to cancel to avoid late cancelation fee stated above.

Minimum walks per week

At this time we can only accommodate sporadic walks or last minute requests upon availability. To preserve our walkers schedules we are asking for a minimum of 3 walks per week or a 12 walks per month commitment. At this time we offer 15 min walks for a min of 4 walks a week, between 10:30am-5pm, Mon – Fri that are requested at least a week in advance.

Payments due

All payments for recurring weekly walks are due on the first of each month for rendered services, and on the first day of service for short term arrangements. Currently we accept cash, check and credit card. Please note there is an extra 4% fee applied to credit card payments.

We require for the credit card info to be added to your Dotimely profile before we start the service, if the payment is not submitted within a month, we will run your credit card on file on 5th week from the start of the services or when total due reaches $400. All invoices that are not paid within 6 weeks are subject to a weekly $10 fee. If the invoice is not paid by 8th week, the services will be temporary suspended until paid in full.

To add credit card from the dotimely.com website: click on My Profile and then Credit Card Tab. 

To add credit card via the app: click on Credit Card on the left navigation bar.

Dog walkers exclusivity

Be advised that dog walkers performing services for NY Tails are bound by an agreement with the company, which, inter alia, prohibits them from contacting or accepting communication from clients and their personnel and/or agents, in an attempt to gain business from said clients. By submitting this application, you agree that you will not contact, directly or indirectly,  or accept non-NY Tails related communication from dog walkers performing services for NY Tails in an attempt to receive services from them directly.

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