Day Care and Boarding Application

Complimentary Trial

Before your pup can stay for daycare, they must pass a complementary 4 hour daycare trial. Trials are scheduled in advance based on daycare availability. We are looking for dogs who thrive in an environment with other dogs for the entire day, and don’t exhibit signs of anxiety or distress. Signs of high stress and arousal that might not be suitable for the day care environment include: constant barking or obsessive humping, any kind of aggression or nipping other dogs or handlers, not positively engaging with other dogs or handlers, health issues that might be contagious to others and others. In that case our day care might not be the best fit for your pup.

Care instructions

Before we begin, please include all information and detailed instructions in the application. If you want to add or change any information, we require all corrections/updates to be emailed to info@nytails.com. Please do not provide verbal or chat instructions that might be misunderstood.

If you require us to feed your pup and/or administer medicine during day care and for boarding, please provide a bag with food and medicine with a handwritten note about amount of feeding/medicine. Times of feeding is determined by day care schedule.

Dogs are required to wear a collar with their ID at all times. Dogs without collars will wear their harnesses in the playrooms. Please be aware that dog’s harnesses might be destroyed during the play. We suggest always sending pups with a collar, as we will not be able to reimburse for the damaged harness.

All dogs are required to be neutered and spayed by 9 months old.

Weight limit

Please note the weight limit for Bae Tails (309 E 60th st) and for boarding is 60 lb, and 35 lb for E 80th day care.

Our online platform

Please note we use dotimely.com for all scheduling and invoices. We will create your profile and set up your original schedule before we start services. We ask that you make any changes through the dotimely.com website or Dotimely bookings phone app. You can also reach us via email info@nytails.com or call us at 212-706-9560/ 646-609-3274 during our office hours. We don’t accept any schedule adjustments or cancelations through Groupme chat, please allow 12 work hours to cancel or approve the appointments received by the email.

Multiple dog household

25% off for daycare, and 50% off for overnights.

Extra fees for each dog

$15 for overnights/boarding and $7 for daycare during federal holidays or holiday weekends.

Pick ups and drop offs during the federal holidays and holidays weekends are priced as regular walks.

If a pick up/drop off is canceled after 10pm the night before, an $8 fee is applied. If it’s canceled 2 hours before the time frame, full price is applied.

Federal Holidays

By default, we assume you don’t need pick up or drop off during all Federal holidays. We will be sending emails about a week before to confirm the cancelation. If you need your pick up or a drop off back home, please don’t forget to request it, and we will do our best to accommodate. Please note, all services during Federal holidays and Federal holidays weekends are subject to an extra fee.

Late cancellation

1) Canceling by dotimely.com website or the app

Day care: Please cancel by 7am the day of to avoid $8 late cancelation fee.

Boarding: $85 if cancelled less than 24 hours before the boarding time.

Pick up and drop off for the day care: Please cancel by 10pm a night before to avoid late cancelation fee. If canceled 2 hours before the time frame, full price will apply.

Canceling on the Do Timely app: swipe the appointment to the left, edit and cancel buttons will appear.

Canceling on DoTimely.com website: click on the appointment, edit and cancel buttons will appear.

2) Canceling by emailing info@nytails.com: Please make sure to allow at least 12 work hours between your cancelation email and scheduled service that you want to cancel to avoid late cancelation fee stated above.

Payments due

Packages need to be prepaid before the beginning of the services. Payments for recurring weekly services are due on the first of each month for rendered services, and on the first day of service for short term arrangements. Currently we accept cash, check and credit card. Please note there is an extra 4% fee applied to credit card payments.

To add credit card from the dotimely.com website: click on My Profile and then Credit Card Tab.

To add credit card via the app: click on Credit Card on the left navigation bar.

Keys

We can borrow the key from a doorman when you request pick up or drop off. For non-doorman buildings: we require two copies of your keys.

Application

By filling this form you acknowledge that you read and understood our policies and prices listed above. Don’t hesitate to contact us with any questions.

About you

Full name (required)

Address (required)

Primary phone (required)

Secondary phone

E-mail (required)

How did you hear about us

Emergency Contact Besides You

Name

Phone

Veterinarian Contact

Has your dog ever bitten another dog or person?

Feeding instructions

Medical conditions

Attach vaccination records (pdf, jpg, png, 1mb max.):

Agreement

1. I certify that my dog/s are in good health condition and in my knowledge have not been ill with any communicable condition in the last 30 days and have not shown aggressive or threatening behavior towards any person or any other dog. I also understand that my dog/s must be up to date on required vaccinations* including DHLPP (Distemper, Hepatitis, Leptospirosis, Parainfluenza and Parvo Virus), Rabies and Bordetella.
*Please attach the copies

2. I understand that my dog left with NY Tails Pet Services may have medical problems or injuries due to playing or roughhousing that require emergency veterinary or related care. I authorize such medical services or care which are necessary or appropriate for my dog/s, including the selection of veterinary personnel if my veterinarian is not available and transportation. It is understood that reasonable effort shall be made to contact the owners of the dog/s prior to rendering treatment but that any of the above treatment will not be withheld if the owners of the dog/s cannot be reached and owners are responsible for the costs associated with medical attention.

3. I also understand and agree that I am solely responsible for any harm caused by my dog while my dog is attending NY Tails Pet Services daycare. NY Tails Pet Services and their staff will not be liable for any problems that develop, provided reasonable care and precautions are followed, and I hereby release them of any liability arising from my dogs attendance and participation at NY Tails Pet Services daycare.

4. NY Tails Pet Services daycare reserves the right to refuse admittance to any dog that does not meet the health and temperament requirements.

5. If I provide NY Tails Pet Service with the authority to enter my home I agree that member of NY Tails Pet Services staff has access to my home for the purpose of picking up or dropping off my dog/s

6. I acknowledge the policies and prices above and authorize my credit card on file to be charged for rendered services and for the past due invoices.

I acknowledge the policies above and authorize my credit card on file to be charged for rendered services and for the past due invoices.